A little of that human touch: rethinking CX in the Age of AI
In the age of artificial intelligence, speed and automation are the key pillars of any system, yet they are no longer…
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I swapped my Apple Watch SE for a Whoop band, and I’m now convinced it’s the round-the-clock personal trainer I need
We’ve all had those health moments when we’re just feeling… meh. Nothing’s exactly wrong, but you know you’re not feeling your…
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The AI trust paradox: how regulated industries can stay credible in an AI-driven world
If you’d told a room full of risk-averse insurance executives five years ago that nearly half of UK consumers would soon…
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Legal leaders and the AI shift: turning uncertainty into competitive advantage
The pace at which artificial intelligence is transforming global business is undeniable, but as innovation outpaces policy, legal leaders are being…
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How AI-powered personalization is creating new opportunities for brands
In recent years, the way businesses engage with their customers online has undergone a profound transformation. While traditional personalization methods, such…
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Why outcome-led thinking beats product-first decisions
When Target decided to enter the Canadian market in 2013, it envisioned a rapid rollout of over 100 stores within two…
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Addressing the new executive threat: the rise of deepfakes
The interconnectedness of our digital world brings a wealth of benefits, including the ability to conduct tasks that were once manual…
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AI tools are making social engineering attacks even more convincing, and I fear that this is only the beginning
Nick Park’s Wallace and Gromit were brought crashing into the 21st century in December 2024 with their latest adventure, Vengeance Most…
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Google NotebookLM goes global with multilingual AI video summaries of your notes
Google’s NotebookLM now supports Video Overviews in dozens of languages The upgrade gives Video Overviews the same language options as the…
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5 reasons why legacy CRM is on the way out and why no-code is here to stay
CRM software systems were once the digital backbone of business growth, but what worked in the past doesn’t always fit the…
